Knowledge Base & Policy Documentation

Frequently Asked Questions

Find detailed answers regarding HeyVexa's content operating system, credit allocations, multi-format rendering, claim governance, and data security.

Credits & Pricing

BILLING
Every complete video production unit consumes exactly 20 credits. This includes synchronized multi-format MP4 rendering (9:16 vertical reel, 1:1 square feed, and 16:9 widescreen showcase), factual Category Claims Policy screening, grounded copywriting, localized translations, and direct social dispatch. We offer a Free Trial with 20 gift credits (1 complete video) and 4 paid tiers: Starter (100 credits = 5 videos at $14.99/mo), Pro Seller (300 credits = 15 videos at $29.99/mo), Growth Pro (700 credits = 35 videos at $59.99/mo), and Agency Content Ops (1,500 credits = 75 videos at $119.99/mo).

Video Generation & Multi-Format

STUDIO

Brand Kit & Content Truth

GOVERNANCE

Audio, TTS & Subtitles

AUDIO

Collaboration & Scheduling

WORKFLOWS

Security & Private Storage

SECURITY

Still Have Questions?

Our support and engineering team is available to assist with catalog integrations, team workspace onboarding, or custom enterprise requirements.